Account Management
How your AM supports you, escalation process, and suspension response.
How account management works
Ongoing monitoring, policy compliance, and same-day intervention when accounts are suspended. Your AM is your single point of contact.
Escalation and support
Direct escalation to platform teams — not through a ticket queue. 24/7 AM response. Backup account provisioned within 1 day.
What happens when my account is suspended?
Your AM escalates directly to platform teams within 1 business day (Mon-Fri, 9am-6pm HKT). If the suspension persists, a backup account is provisioned within 1 day. We do not guarantee reinstatement — platform decisions rest with the platform.