Frequently Asked Questions

An advertising account provided through an authorized agency partner — structured for businesses that need professional advertising infrastructure with higher spend limits, dedicated support, and compliance-reviewed access.

Portcast creates the account, delegates access to your Business Manager, and you fund a prepaid wallet. You allocate balance across accounts via a real-time dashboard.

Yes. Access is configured through the platform's business management system with role-based permissions.

Yes. Portcast delegates the account to your email or Business Manager with documented access terms.

Performance advertisers, marketing agencies, media buyers, and performance teams with legitimate businesses and compliant products. Each application goes through fit review.

Business name, website, advertising history, monthly spend range, platform preferences, target regions, and team access requirements.

Casino and gambling are not accepted. Certain other verticals may require additional compliance review.

Yes. Portcast works with both agencies managing client campaigns and performance advertisers running their own advertising.

A website or established online presence is typically required. Pre-launch situations are reviewed case by case.

Fit review: 1–2 business days. After approval, account setup and access configuration takes 1–3 weeks depending on platform and documentation.

Fit review → scope confirmation → documentation collection → account setup → delegation to your Business Manager → handover.

Business registration, identity verification for account operators, and advertising compliance declarations. Your AM provides a checklist after fit review.

Yes. Once access is granted and funding is in place, you can begin advertising immediately.

Fees are quoted after fit review based on platform, account situation, and scope. No payment before fees are confirmed by your AM.

HSBC transfer, Payoneer, PayPal, Airwallex, USDT, WorldFirst, PingPong, ACH. Payment method fees are disclosed separately.

No. Ad spend is handled separately — you pay platforms directly. Portcast charges for workflow and support services only.

No. Only what your AM discloses. Payment method fees are passed through at cost.

Scope-dependent and confirmed in writing before work begins. Delivered services are non-refundable. Undelivered work is refunded pro-rata.

Meta, Google Ads, TikTok, Bing, YouTube, BIGO Ads, Taboola, Pinterest, Outbrain, Kwai, X, Snapchat, MediaGo, Amazon, NewsBreak, and other major platforms.

Your AM contacts the platform team directly — within 1 business day (Mon-Fri, 9am-6pm HKT), real person. A backup account is provisioned so campaigns keep running during the appeal.

No. Portcast is an independent agency with platform partnerships.

No. Portcast does not guarantee account approval or reinstatement. Platform decisions rest with the platform.

Yes. Every client is assigned a dedicated AM — single point of contact, 24/7. Not a shared inbox. Not a ticket queue.

Contact your AM → AM reviews the issue → if platform action is needed, AM contacts platform teams directly. Within 1 business day (Mon-Fri, 9am-6pm HKT) intervention for suspensions.

Yes. If an account is suspended, a backup account is provisioned the within 1 business day (Mon-Fri, 9am-6pm HKT) to minimize campaign downtime.

Yes. Platform switching is possible subject to fit review and compliance for the target platform.

Active clients: contact your AM directly. General inquiries: contact@portcastads.com. New clients: use the contact form or WhatsApp.