Account Management and Appeals Support for Performance Ad Accounts
Ongoing account management and appeals coordination for performance advertisers — not a one-time setup. Without dedicated support, a suspension can keep campaigns down for weeks. Portcast assigns a dedicated AM who escalates to platform teams within 1 business day (Mon-Fri, 9am-6pm HKT) and manages the full appeal workflow. Portcast does not guarantee appeal success or reinstatement.
What is Ad Account Management Support?
Ad Account Management Support is an ongoing operational service designed for global performance advertisers advertisers. It covers proactive account health monitoring, Business Manager (BM) structure optimization, and structured appeal coordination when policy flags occur, ensuring faster recovery times and reduced campaign downtime.
Who qualifies for Account Management?
This service is not a fit if: you expect guaranteed appeal outcomes or operate in casino. This service is a fit if: you have suspended or restricted ad accounts and need ongoing operational management with documented boundaries.
Fit Criteria
Existing suspended or restricted account status, performance advertising business registration and vertical, compliance documentation readiness, and willingness to work within documented boundaries.
Eligibility
Advertisers with suspended or restricted accounts needing ongoing operational management. Guaranteed outcomes or casino vertical not supported.
Documentation
Compliance documentation readiness is assessed during fit review. Your AM will confirm what materials are needed.
How does our Account Management work?
When an account gets suspended, advertisers face multiple paths — writing an appeal, gathering documentation, managing communications, or restructuring operations. Portcast works with Meta, Google, TikTok, and other platforms to provide structured support so you don't navigate each option alone.
Appeal Coordination
Preparing and submitting structured appeals with supporting documentation. Portcast coordinates the appeal workflow but does not guarantee appeal success or reinstatement.
Account Health Monitoring
Regular review of account standing and policy compliance status to catch issues before they escalate into suspensions or restrictions.
Platform Communication Management
Handling correspondence with platform support teams — tracking responses, documenting interactions, and maintaining a clear communication record.
Account Operations Support
Day-to-day operational management of active accounts including BM role coordination, settings review, and ongoing compliance checks.
Escalation Path Documentation
Mapping platform escalation procedures for repeated issues. Documented escalation paths reduce response time for recurring account problems.
Appeal Coordination
Preparing and submitting structured appeals with supporting documentation. Portcast coordinates the appeal workflow but does not guarantee appeal success or reinstatement.
Account Health Monitoring
Regular review of account standing and policy compliance status to catch issues before they escalate into suspensions or restrictions.
Platform Communication Management
Handling correspondence with platform support teams — tracking responses, documenting interactions, and maintaining a clear communication record.
Account Operations Support
Day-to-day operational management of active accounts including BM role coordination, settings review, and ongoing compliance checks.
Escalation Path Documentation
Mapping platform escalation procedures for repeated issues. Documented escalation paths reduce response time for recurring account problems.
Method and Proof
Without a defined process, account management becomes reactive — prolonging suspension and losing advertising capacity. Portcast follows a structured cadence: situation review, strategy planning, documentation preparation, execution and follow-up, and ongoing cadence.
Review how account ownership works with PortcastSituation Review
Strategy Planning
Documentation Preparation
Execution and Follow-Up
Ongoing Cadence
Service Boundaries & Limits
Account Management FAQ
What is the success rate for Portcast's appeal assistance?›
Which platforms does account management support cover?›
What does ongoing management include beyond appeals?›
How long does the appeals process typically take?›
How is account management support priced?›
Ready to check if your situation qualifies?
Describe your platform and account situation. Your AM will review fit and confirm the next step — no payment before scope is confirmed.
